New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601405 | River Clyde Homes | policy/administration | Some upheld, recommendations | March 2017 |
| 201601436 | Fife Council | applications, allocations, transfers & exchanges | Some upheld, recommendations | March 2017 |
| 201601871 | Business Stream | meter size | Not upheld, no recommendations | March 2017 |
| 201601872 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | March 2017 |
| 201602355 | Forth Valley College of Further and Higher Education | admissions | Not upheld, no recommendations | March 2017 |
| 201602406 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | March 2017 |
| 201602419 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2017 |
| 201602615 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | March 2017 |
| 201602908 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2017 |
| 201603113 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2017 |