New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507686 Borders NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2017
201507707 Aberdeenshire Council policy/administration Not upheld, no recommendations February 2017
201507733 Renfrewshire Council improvements and renovation Not upheld, no recommendations February 2017
201507795 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2017
201507799 University of the West of Scotland admissions Upheld, recommendations February 2017
201507810 East Renfrewshire Council communication, staff attitude and confidentiality Upheld, recommendations February 2017
201507864 A Medical Practice in the Borders NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2017
201507903 Scottish Borders Council handling of application (complaints by opponents) Some upheld, recommendations February 2017
201507907 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2017
201507929 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations February 2017