New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508578 A Medical Practice in the Highland NHS Board are clinical treatment / diagnosis Some upheld, recommendations February 2017
201508612 Home Scotland repairs and maintenance Upheld, recommendations February 2017
201508626 Scottish Water local impact Upheld, recommendations February 2017
201508629 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2017
201508664 Forth Valley NHS Board nurses / nursing care Not duly made or withdrawn, no recommendations February 2017
201508757 Key Housing Association Ltd neighbour disputes and anti-social behaviour Some upheld, recommendations February 2017
201508773 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2017
201508823 Western Isles NHS Board nurses / nursing care Upheld, recommendations February 2017
201508842 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations February 2017
201508867 Hillhead Housing Association 2000 repairs and maintenance Not upheld, no recommendations February 2017