New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507471 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2017 |
| 201507484 | University of Glasgow | student discipline | Not upheld, no recommendations | January 2017 |
| 201507547 | Scottish Prison Service | escorting services | Some upheld, recommendations | January 2017 |
| 201507577 | Forth Valley NHS Board | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | January 2017 |
| 201507617 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201507637 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201507703 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201507706 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201507726 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201507734 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |