New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507760 Aberdeenshire Council handling of application (complaints by opponents) Upheld, recommendations January 2017
201507769 The City of Edinburgh Council statutory notices Upheld, recommendations January 2017
201507790 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations January 2017
201507796 A Pharmacy in the Lanarkshire NHS Board area communication / staff attitude / dignity / confidentiality Some upheld, recommendations January 2017
201507816 Crown Office and Procurator Fiscal Service communication staff attitude and confidentiality Not upheld, no recommendations January 2017
201507862 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201507894 Scottish Prison Service progression Some upheld, recommendations January 2017
201507926 Fife NHS Board policy / administration Not upheld, no recommendations January 2017
201507958 An Opticians in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, recommendations January 2017
201507990 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017