New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508816 | Shettleston Housing Association Ltd | policy/administration | Not upheld, no recommendations | January 2017 |
| 201600069 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201600070 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201600175 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201600316 | Business Stream | charging method / calculation | Not upheld, no recommendations | January 2017 |
| 201600319 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201600574 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201600669 | Forth Valley NHS Board | nurses / nursing care | Some upheld, recommendations | January 2017 |
| 201600789 | Scottish Children's Reporter Administration | communication staff attitude and confidentiality | Some upheld, recommendations | January 2017 |
| 201600868 | North Ayrshire Council | improvements and renovation | Not upheld, no recommendations | January 2017 |