New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602166 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2017 |
| 201602169 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2017 |
| 201602308 | A Medical Practice in the the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201602652 | East Lothian Council | repairs and maintenance | Upheld, recommendations | January 2017 |
| 201602676 | West Lothian Council | primary school | Not upheld, no recommendations | January 2017 |
| 201602813 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | January 2017 |
| 201602990 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | January 2017 |
| 201603169 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201603667 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2017 |
| 201603748 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |