New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201603758 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2017 |
201604381 | East Dunbartonshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | January 2017 |
201507564 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2016 |
201507576 | Renfrewshire Council | policy/administration | Some upheld, recommendations | December 2016 |
201507697 | Greater Glasgow and Clyde NHS Board – Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | December 2016 |
201507772 | A Medical Practice in the Fife NHS Board area | policy / administration | Upheld, recommendations | December 2016 |
201507875 | University of St Andrews | policy/administration | Some upheld, recommendations | December 2016 |
201507919 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2016 |
201507925 | The Highland Council | rights of way and public footpaths | Not upheld, no recommendations | December 2016 |
201507947 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | December 2016 |