New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508655 Aberdeenshire Housing Partnership communication staff attitude dignity and confidentiality Not duly made or withdrawn, no recommendations December 2016
201508659 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2016
201508667 South Lanarkshire Leisure and Culture policy/administration Upheld, recommendations December 2016
201508674 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2016
201508684 Perth and Kinross Council handling of application (complaints by opponents) Not upheld, no recommendations December 2016
201508724 Orkney NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2016
201508839 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2016
201508843 Scottish Prison Service non-legal correspondence Some upheld, recommendations December 2016
201508860 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations December 2016
201508897 A Dentist in the Tayside NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2016