New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601500 | Scottish Prison Service | religious books, items and practices | Not upheld, no recommendations | December 2016 |
| 201601679 | University of Stirling | accommodation | Not upheld, no recommendations | December 2016 |
| 201601893 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2016 |
| 201602508 | The City of Edinburgh Council | complaints handling (including appeals procedures) | Not upheld, no recommendations | December 2016 |
| 201603255 | Scottish Prison Service | earnings | Not upheld, no recommendations | December 2016 |
| 201603321 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | December 2016 |
| 201507448 | Aberdeen City Council | policy/administration | Some upheld, recommendations | November 2016 |
| 201507478 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | November 2016 |
| 201507491 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | November 2016 |
| 201507638 | Lothian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | November 2016 |