New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507657 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations November 2016
201507666 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations November 2016
201507682 Business Stream incorrect billing Some upheld, recommendations November 2016
201507701 Edinburgh College special needs - assessment and provision Some upheld, recommendations November 2016
201507727 Tayside NHS Board clinical treatment / diagnosis Upheld, no recommendations November 2016
201507782 Aberdeen City Council neighbour disputes and antisocial behaviour Not upheld, no recommendations November 2016
201507788 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2016
201507812 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations November 2016
201507822 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2016
201507832 West College Scotland policy/administration Upheld, recommendations November 2016