New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507834 | Forth Valley NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | November 2016 |
| 201507843 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2016 |
| 201507857 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2016 |
| 201507899 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2016 |
| 201508062 | Tayside NHS Board | nurses / nursing care | Some upheld, recommendations | November 2016 |
| 201508086 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | November 2016 |
| 201508166 | Fife NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | November 2016 |
| 201508201 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | November 2016 |
| 201508213 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2016 |
| 201508222 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2016 |