New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508584 | Dumfries and Galloway NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | November 2016 |
| 201508616 | A Medical Practice in the Lanarkshire NHS Board area | lists (incl difficulty registering and removal from lists) | Some upheld, recommendations | November 2016 |
| 201508646 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | November 2016 |
| 201508677 | Midlothian Council | policy/administration | Not upheld, no recommendations | November 2016 |
| 201508857 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | November 2016 |
| 201508880 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2016 |
| 201600389 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | November 2016 |
| 201600464 | Lothian NHS Board - Acute Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, no recommendations | November 2016 |
| 201600674 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2016 |
| 201600712 | A Medical Practice in the Grampian NHS Board area | lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | November 2016 |