New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202100607 | A Medical Practice in the Western Isles NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202101028 | West Lothian Council | Handling of application (complaints by applicants) | Some upheld, recommendations | May 2023 |
| 202101272 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202102429 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202103075 | Castlehill Housing Association Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | May 2023 |
| 202103737 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | May 2023 |
| 202104005 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, no recommendations | May 2023 |
| 202105743 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | May 2023 |
| 202107105 | The City of Edinburgh Council | Neighbour disputes and anti-social behaviour | Upheld, recommendations | May 2023 |
| 202107872 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, no recommendations | May 2023 |