New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600743 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | November 2016 |
| 201600937 | Scottish Prison Service | complaints handling | Upheld, recommendations | November 2016 |
| 201602009 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, no recommendations | November 2016 |
| 201602299 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2016 |
| 201602309 | Scottish Prison Service | complaints handling | Upheld, recommendations | November 2016 |
| 201602314 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2016 |
| 201603209 | Scottish Prison Service | downgrading | Not upheld, no recommendations | November 2016 |
| 201507569 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2016 |
| 201507570 | A Medical Practice in the Grampian NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | October 2016 |
| 201507571 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2016 |