New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507623 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | October 2016 |
| 201507632 | Fife NHS Board | nurses / nursing care | Upheld, recommendations | October 2016 |
| 201507690 | Business Stream | communication / consultation | Some upheld, recommendations | October 2016 |
| 201507715 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2016 |
| 201507723 | A Council | primary school | Upheld, recommendations | October 2016 |
| 201507744 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2016 |
| 201507965 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2016 |
| 201507975 | The City of Edinburgh Council | handling of application (complaints by opponents) | Upheld, recommendations | October 2016 |
| 201508025 | A Dentist in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | October 2016 |
| 201508080 | The City of Edinburgh Council | statutory notices | Not upheld, recommendations | October 2016 |