New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508084 | Greater Glasgow and Clyde NHS Board | nurses / nursing care | Not upheld, no recommendations | October 2016 |
| 201508088 | Care Inspectorate | complaints handling | Upheld, recommendations | October 2016 |
| 201508104 | Grampian NHS Board | record-keeping | Some upheld, no recommendations | October 2016 |
| 201508144 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2016 |
| 201508159 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | October 2016 |
| 201508205 | A Housing Association | aids and adaptations | Upheld, recommendations | October 2016 |
| 201508345 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2016 |
| 201508359 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2016 |
| 201508379 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2016 |
| 201508386 | Dundee City Council | advertisement of proposals: notification and hearing of objections | Not upheld, no recommendations | October 2016 |