New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508748 | A Dentist in the Borders NHS Board area | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | October 2016 |
| 201508798 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2016 |
| 201508841 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2016 |
| 201508908 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2016 |
| 201600041 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2016 |
| 201600536 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2016 |
| 201600684 | Castlehill Housing Association Ltd | applications, allocations, transfers & exchanges | Not upheld, no recommendations | October 2016 |
| 201600866 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2016 |
| 201601079 | Lanarkshire NHS Board | nurses / nursing care | Upheld, recommendations | October 2016 |
| 201407008 | Business Stream | charging method / calculation | Not upheld, no recommendations | September 2016 |