New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201500905 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2016 |
| 201501787 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2016 |
| 201505394 | Greater Glasgow and Clyde NHS Board | communication / staff attitude / dignity / confidentiality | Not duly made or withdrawn, no recommendations | September 2016 |
| 201507464 | A Council | road authority as developer, road alterations | Upheld, recommendations | September 2016 |
| 201507498 | A Medical Practice in the Grampian NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, recommendations | September 2016 |
| 201507538 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | September 2016 |
| 201507580 | University of Strathclyde | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2016 |
| 201507597 | Dumfries and Galloway NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | September 2016 |
| 201507607 | The City of Edinburgh Council | handling of application (complaints by opponents) | Upheld, recommendations | September 2016 |
| 201507625 | Parkhead Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | September 2016 |