New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507646 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | September 2016 |
| 201507680 | The City of Edinburgh Council | handling of application (complaints by opponents) | Upheld, recommendations | September 2016 |
| 201507724 | East Lothian Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | September 2016 |
| 201507730 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | September 2016 |
| 201507751 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | September 2016 |
| 201507826 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2016 |
| 201507861 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2016 |
| 201507866 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2016 |
| 201507895 | Aberdeenshire Council | secondary school | Upheld, recommendations | September 2016 |
| 201507904 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2016 |