New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508106 | City of Glasgow College | policy/administration | Not upheld, no recommendations | September 2016 |
| 201508113 | Scottish Prison Service | complaints handling | Some upheld, recommendations | September 2016 |
| 201508145 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2016 |
| 201508185 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2016 |
| 201508194 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2016 |
| 201508197 | Clackmannanshire Council | policy/administration | Not upheld, recommendations | September 2016 |
| 201508200 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | September 2016 |
| 201508204 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | September 2016 |
| 201508353 | Police Investigations & Review Commissioner | complaints handling | Not upheld, no recommendations | September 2016 |
| 201508362 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2016 |