New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508385 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | September 2016 |
| 201508465 | Aberdeenshire Council | primary school | Upheld, recommendations | September 2016 |
| 201508552 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | September 2016 |
| 201508628 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | September 2016 |
| 201508660 | Greater Glasgow and Clyde NHS Board | nurses / nursing care | Upheld, recommendations | September 2016 |
| 201508670 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2016 |
| 201508687 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2016 |
| 201508723 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | September 2016 |
| 201508751 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2016 |
| 201508769 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2016 |