New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202107945 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2023 |
| 202109469 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202109894 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202201027 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202201910 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202002615 | The Highland Council | Economic development plans / issues | Upheld, recommendations | April 2023 |
| 202004698 | Dumfries and Galloway Council | Handling of application (complaints by opponents) | Some upheld, recommendations | April 2023 |
| 202005707 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | April 2023 |
| 202007591 | East Ayrshire Health and Social Care Partnership | Clinical treatment / Diagnosis | Resolved, no recommendations | April 2023 |
| 202100063 | Argyll and Bute Health and Social Care Partnership | Other | Not upheld, no recommendations | April 2023 |