New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508817 University of the West of Scotland policy/administration Some upheld, recommendations September 2016
201508820 Golden Jubilee National Hospital appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations September 2016
201508821 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2016
201508831 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2016
201508856 An Optician in the Grampian NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations September 2016
201508883 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2016
201508885 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2016
201600330 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2016
201601164 Scottish Prison Service progression Not upheld, no recommendations September 2016
201601244 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations September 2016