New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302441 | South Ayrshire Council | noise pollution | Some upheld, recommendations | August 2016 |
| 201400595 | Lothian NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | August 2016 |
| 201501423 | Fife Council | care in the community | Some upheld, recommendations | August 2016 |
| 201507461 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201507507 | Scottish Prison Service | regime and operation of prison | Not duly made or withdrawn, no recommendations | August 2016 |
| 201507553 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2016 |
| 201507560 | Western Isles NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2016 |
| 201507624 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2016 |
| 201507687 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2016 |
| 201507737 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | August 2016 |