New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507759 Business Stream incorrect billing Not upheld, no recommendations August 2016
201507786 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2016
201507805 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2016
201507813 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2016
201507830 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2016
201507840 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations August 2016
201507849 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2016
201507865 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2016
201507868 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2016
201507874 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Not upheld, recommendations August 2016