New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508516 Business Stream meter size Upheld, recommendations August 2016
201508524 Greater Glasgow and Clyde NHS Board nurses / nursing care Some upheld, recommendations August 2016
201508549 Scottish Prison Service disciplinary charges - orderly room proceedings Some upheld, recommendations August 2016
201508565 Loch Lomond and The Trossachs National Park Authority policy/administration Not upheld, no recommendations August 2016
201508575 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations August 2016
201508613 Fife Council policy/administration Not upheld, no recommendations August 2016
201508642 North Lanarkshire Council repairs and maintenance Not upheld, no recommendations August 2016
201508644 Business Stream incorrect billing Upheld, recommendations August 2016
201508676 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2016
201508696 Student Awards Agency for Scotland handling of application Not upheld, no recommendations August 2016