New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508698 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | August 2016 |
| 201508787 | Scottish Prison Service | communication by phone | Upheld, recommendations | August 2016 |
| 201508844 | Lothian NHS Board | nurses / nursing care | Some upheld, recommendations | August 2016 |
| 201508846 | West Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2016 |
| 201508868 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2016 |
| 201404055 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2016 |
| 201406219 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |
| 201500315 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2016 |
| 201502859 | The Robert Gordon University | welfare | Not upheld, no recommendations | July 2016 |
| 201504531 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2016 |