New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507496 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |
| 201507543 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201507568 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |
| 201507572 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |
| 201507589 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2016 |
| 201507616 | A Dentist in the Tayside NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | July 2016 |
| 201507674 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | July 2016 |
| 201507696 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |
| 201507736 | Scottish Prison Service | access to medical care/treatment | Upheld, recommendations | July 2016 |
| 201507748 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | July 2016 |