New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508074 | The City of Edinburgh Council | repairs and maintenance | Not upheld, no recommendations | July 2016 |
| 201508078 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2016 |
| 201508111 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508153 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508160 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508221 | Grampian NHS Board | nurses / nursing care | Upheld, recommendations | July 2016 |
| 201508257 | Dundee City Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | July 2016 |
| 201508273 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2016 |
| 201508321 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, recommendations | July 2016 |
| 201508344 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |