New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508838 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |
| 201508845 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508851 | Fife Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2016 |
| 201508879 | Clackmannanshire Council | noise pollution | Not upheld, no recommendations | July 2016 |
| 201600130 | Scottish Prison Service | transportation | Not upheld, no recommendations | July 2016 |
| 201601001 | A Dentist in the Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |
| 201601002 | A Dentist in the Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201301080 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201401536 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201402201 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |