New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201405265 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201406252 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | policy / administration | Upheld, recommendations | June 2016 |
| 201406607 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | June 2016 |
| 201406982 | South Lanarkshire College | grants/allowances/bursaries | Not upheld, no recommendations | June 2016 |
| 201407173 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201407281 | Business Stream | incorrect billing | Not upheld, recommendations | June 2016 |
| 201407334 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | June 2016 |
| 201407864 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | June 2016 |
| 201500016 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201500053 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |