New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201500441 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201500451 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201500896 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201501940 | Orkney NHS Board | complaints handling | Not upheld, no recommendations | June 2016 |
| 201501972 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201502547 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201502781 | Scottish Prison Service | personal property | Upheld, recommendations | June 2016 |
| 201502987 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201503032 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201507445 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |