New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507457 | Business Stream | incorrect billing | Not upheld, no recommendations | June 2016 |
| 201507463 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201507465 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201507505 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201507514 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201507530 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201507581 | Grampian NHS Board | policy / administration | Upheld, recommendations | June 2016 |
| 201507595 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2016 |
| 201507621 | Kingdom Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | June 2016 |
| 201507635 | Aberdeenshire Council | secondary school | Not upheld, no recommendations | June 2016 |