New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507940 | East Kilbride and District Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | June 2016 |
| 201507950 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2016 |
| 201507981 | Lanarkshire NHS Board | continuing care | Not duly made or withdrawn, no recommendations | June 2016 |
| 201507996 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201508000 | West Lothian Council | unauthorised developments: enforcement action/stop and discontinuation notices | Not upheld, no recommendations | June 2016 |
| 201508011 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201508036 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201508116 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201508158 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201508258 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |