New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508267 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201508291 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201508301 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201508391 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201508395 | Scottish Prison Service | progression | Not upheld, no recommendations | June 2016 |
| 201508449 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | June 2016 |
| 201508472 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201508476 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201508498 | Argyll and Bute Council | communication staff attitude and confidentiality | Not upheld, no recommendations | June 2016 |
| 201508513 | Falkirk Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | June 2016 |