New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508567 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201508665 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201508702 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201508735 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not duly made or withdrawn, no recommendations | June 2016 |
| 201508758 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201508900 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201508911 | Glasgow City Council | Scottish Welfare Fund: council failure to follow Scottish Government guidance | Upheld, recommendations | June 2016 |
| 201301243 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201302862 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201303565 | Renfrewshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | May 2016 |