New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201306096 | Glasgow City Council | policy/administration | Some upheld, recommendations | May 2016 |
| 201400708 | The Moray Council | child services and family support | Some upheld, recommendations | May 2016 |
| 201402469 | Aberdeen City Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | May 2016 |
| 201403993 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2016 |
| 201404640 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | May 2016 |
| 201404925 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201404954 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201405031 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201405055 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201405186 | Business Stream | incorrect billing | Upheld, recommendations | May 2016 |