New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406482 | Glasgow City Council | handling of application (complaints by opponents) | Some upheld, recommendations | May 2016 |
| 201406714 | Business Stream | charging method / calculation | Some upheld, recommendations | May 2016 |
| 201407051 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, recommendations | May 2016 |
| 201407063 | Grampian NHS Board | policy / administration | Not upheld, recommendations | May 2016 |
| 201407064 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201407150 | Highland NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2016 |
| 201407287 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201407490 | Ayrshire College | communication staff attitude dignity and confidentiality | Some upheld, recommendations | May 2016 |
| 201407589 | University of Edinburgh | policy/administration | Some upheld, recommendations | May 2016 |
| 201407697 | Argyll Community Housing Association | repairs and maintenance | Upheld, recommendations | May 2016 |