New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407749 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2016 |
| 201407889 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201407891 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201500033 | Scottish Prison Service | policy/administration | Not duly made or withdrawn, no recommendations | May 2016 |
| 201500037 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201500190 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201500246 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201500289 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | May 2016 |
| 201500354 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | May 2016 |
| 201500442 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |