New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201500526 | Ayrshire and Arran NHS Board | admission / discharge / transfer procedures | Resolved, no recommendations | May 2016 |
| 201500603 | Business Stream | leakage | Some upheld, recommendations | May 2016 |
| 201500611 | Grampian NHS Board | nurses / nursing care | Upheld, recommendations | May 2016 |
| 201500612 | Scottish Funding Council | policy/administration | Some upheld, recommendations | May 2016 |
| 201500673 | Greater Glasgow and Clyde NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | May 2016 |
| 201500693 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201500696 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201500884 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201500910 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2016 |
| 201500915 | Greater Glasgow and Clyde NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2016 |