New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201501536 | Weslo Housing Management | improvements and renovation | Upheld, recommendations | May 2016 |
| 201501647 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201501652 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201501702 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201501805 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201501847 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201501861 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201501920 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201501942 | Lothian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2016 |
| 201502012 | Glasgow City Council | improvements and renovation | Not upheld, no recommendations | May 2016 |