New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502638 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201502752 | Lanarkshire Valuation Joint Board | communication, staff attitude and confidentiality | Upheld, recommendations | May 2016 |
| 201502773 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201502853 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201502996 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |
| 201503079 | A Medical Practice in the Lothian NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | May 2016 |
| 201503081 | Dundee and Angus College | student discipline | Not upheld, recommendations | May 2016 |
| 201503155 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201503161 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201503185 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |