New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201503373 | East Dunbartonshire Council | refuse collection & bins | Not upheld, recommendations | May 2016 |
| 201503391 | Forth Valley NHS Board | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | May 2016 |
| 201503407 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201503586 | University of the West of Scotland | policy/administration | Not upheld, no recommendations | May 2016 |
| 201503737 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201503760 | Caledonia Housing Association | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2016 |
| 201503790 | The City of Edinburgh Council | public health & civic government acts - nuisances/problems in/around buildings | Not upheld, no recommendations | May 2016 |
| 201503924 | Dumfries and Galloway Housing Partnership | repairs and maintenance | Upheld, recommendations | May 2016 |
| 201503949 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2016 |
| 201503957 | Glasgow City Council | local housing allowance and council tax benefit | Upheld, no recommendations | May 2016 |