New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201504380 | Heriot-Watt University | complaints handling | Not duly made or withdrawn, no recommendations | May 2016 |
| 201504465 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201504475 | University of Edinburgh | policy/administration | Not upheld, no recommendations | May 2016 |
| 201504595 | The City of Edinburgh Council | council tax | Some upheld, recommendations | May 2016 |
| 201504628 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201504724 | Scottish Prison Service | visits | Not upheld, recommendations | May 2016 |
| 201504847 | A Medical Practice in the Tayside NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | May 2016 |
| 201504898 | Glasgow City Council | council tax | Upheld, recommendations | May 2016 |
| 201504921 | Aberdeen City Council | claims for damage, injury, loss | Upheld, recommendations | May 2016 |
| 201505033 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | May 2016 |