New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201506142 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201306042 | North Lanarkshire Council | complaints handling | Upheld, recommendations | March 2016 |
| 201401890 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2016 |
| 201404357 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2016 |
| 201404546 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2016 |
| 201404550 | Scottish Qualifications Authority | complaints handling | Not upheld, no recommendations | March 2016 |
| 201404803 | Shetland Islands Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2016 |
| 201405118 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2016 |
| 201405563 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | March 2016 |
| 201405636 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2016 |