New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201405656 | Aberdeenshire Council | handling of application (complaints by opponents) | Upheld, recommendations | March 2016 |
| 201405676 | The City of Edinburgh Council | complaints handling | Upheld, recommendations | March 2016 |
| 201405800 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2016 |
| 201406197 | Falkirk Council | neighbour disputes and anti-social behaviour | Not upheld, recommendations | March 2016 |
| 201406403 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2016 |
| 201406830 | Borders NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | March 2016 |
| 201407131 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2016 |
| 201407185 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2016 |
| 201407224 | Business Stream | charging method / calculation | Upheld, recommendations | March 2016 |
| 201407466 | Scottish Prison Service | progression | Not upheld, no recommendations | March 2016 |