New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201407734 South Lanarkshire Council handling of application (complaints by opponents) Some upheld, recommendations March 2016
201407811 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2016
201500063 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2016
201500117 The City of Edinburgh Council statutory notices Not upheld, no recommendations March 2016
201500312 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2016
201500366 Business Stream meter reading Resolved, no recommendations March 2016
201500624 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2016
201500675 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2016
201501305 West Lothian Council neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2016
201501401 Business Stream leakage Upheld, recommendations March 2016