New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201501697 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations March 2016
201501727 Perth and Kinross Council unauthorised developments: enforcement action/stop and discontinuation notices Some upheld, recommendations March 2016
201501740 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2016
201501914 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2016
201502023 Dundee City Council licensing - taxis Some upheld, no recommendations March 2016
201502086 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations March 2016
201502101 Dumfries and Galloway Council handling of application (complaints by opponents) Not upheld, no recommendations March 2016
201502211 Fife Council council tax Not upheld, no recommendations March 2016
201502253 Scottish Prison Service visits Some upheld, recommendations March 2016
201502341 Fife Council applications, allocations, transfers & exchanges Not duly made or withdrawn, no recommendations March 2016