New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201503727 Falkirk Council continuing care Upheld, recommendations March 2016
201503738 Scottish Prison Service progression Upheld, recommendations March 2016
201503747 Scottish Prison Service disciplinary charges - orderly room proceedings Upheld, recommendations March 2016
201503956 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2016
201504188 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2016
201504252 Grampian NHS Board admission / discharge / transfer procedures Not upheld, no recommendations March 2016
201202732 East Lothian Council complaints handling (incl social work complaints procedures) Some upheld, recommendations February 2016
201305578 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201306245 Business Stream charging method / calculation Upheld, recommendations February 2016
201401201 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations February 2016